Upgrading Issue From Gravity Forms 1.91 to 2.4.8

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1

I updated the plugin, and it was set to deactivated after the upgrade. I then clicked “activate” and a fatal error popped up and said it couldn’t be activated.

Here is the exact error
*"Cannot declare class RGForms, because the name is already in use in *
/nas/content/live/SITE/wp-content/plugins/gravityforms/gravityforms.php on line 4972"

We only have 1 form in use. I didn’t want to delete the plugin and lose the submissions that were stored. I know I can export out submissions and also the form and re-import, but would rather have the ability to just click update and have it updated.

Side note: I tried submitting a support ticket (since i’m a license holder), but my current version doesn’t have a system report so my submission receives a *required validation error when I manually enter the system information displayed.

PHP Version 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
MySQL Version 5.7.25
WordPress Version 5.1.1
2

That error suggests that you already have another copy of the Gravity Forms plugin enabled in the site, only one copy of the plugin can be enabled.

Please double check your Plugins page list.

3

This is also a good example of an issue to open a support ticket for:

https://www.gravityforms.com/open-support-ticket/

4

*Side note: I tried submitting a support ticket (since i’m a license holder), but my current version doesn’t have a system report so my submission receives a required validation error when I manually enter the system information displayed.

5

Oops. I missed that the second time around. Instead of the support form, you can use the contact form:

Select “Other” in the drop down so you’re not directed to the support form.

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6

The update was done right from the Forms plugin option. So, I expected it to just upgrade to the most recent version. Maybe since it’s a larger update than from the last version this is happening.

I know I can remove the plugin all together and install the most recent, but my main question was if I do that, do I lose the current entries and form setup that exists as of today?

I know I can export the entries and the form setup, but would rather maintain whats present.

7

Removing the plugin files does not affect any forms or entries. Those are in the database. Removing the gravityforms folder from wp-content/plugins/ will not affect your database at all.

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