Conditional Logic not working with checkboxes, sections, possible more

Hey guys,

I made a test form here:

When clicking on the checkbox “Show Address Fields (ZIP, Street, etc.)” some fields should appear - but they don’t. Same with Sections.

When using a dropdown (select “Herr” @ “Anrede”) the conditional logic works fine. I don’t have any JS errors in the console either.

Any clues whats going wrong? Everything is up-to-date btw., using Avada Theme and Gravity Perks & ForGravity Addons.


`System Report:### Gravity Forms ###

Version: 2.4.21 :heavy_check_mark:
Upload folder: /www/htdocs/w0185727/mobile-university-fernstudium/wp-content/uploads/gravity_forms/
Upload folder permissions: Writable :heavy_check_mark:
Output CSS: Yes
Output HTML5: Yes
No-Conflict Mode: No
Currency: EUR
Background updates: Yes
Locale: de_DE
Registration: Site registered ( 1caa82da-7648-4153-acad-6309042f4966 ) :heavy_check_mark:


Entry Automation for Gravity Forms: by ForGravity - 2.0.3 :heavy_check_mark:
GP Easy Passthrough: by Gravity Wiz - 1.5 :heavy_check_mark:


Database Version: 2.4.21 :heavy_check_mark: Your database is up-to-date.
ppiht_gf_form_view: :heavy_check_mark:
ppiht_gf_form_meta: :heavy_check_mark:
ppiht_gf_form: :heavy_check_mark:
ppiht_gf_form_revisions: :heavy_check_mark:
ppiht_gf_entry: :heavy_check_mark:
ppiht_gf_entry_meta: :heavy_check_mark:
ppiht_gf_entry_notes: :heavy_check_mark:
ppiht_gf_draft_submissions: :heavy_check_mark:
ppiht_gf_addon_feed: :heavy_check_mark:


WordPress Version: 5.5.3 :heavy_check_mark:
WordPress Multisite: No
WordPress Memory Limit: 40M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: Yes
WordPress Alternate Cron: No
Background tasks: Yes :heavy_check_mark:

Active Theme

Avada Child: by ThemeFusion () - 1.0.0 :heavy_check_mark:
Avada (Parent): by ThemeFusion () - 7.1.1 :heavy_check_mark:

Active Plugins

AceIDE: by AceIDE - 2.6.2 :heavy_check_mark:
Avada Builder: by ThemeFusion - 3.1.1 :heavy_check_mark:
Avada Core: by ThemeFusion - 5.1.1 :heavy_check_mark:
Better Search Replace: by Delicious Brains - 1.3.3 :heavy_check_mark:
Enable Media Replace: by ShortPixel - 3.5.0 :heavy_check_mark:
Entry Automation FTP Extension: by ForGravity - 1.0 :heavy_check_mark:
Favicon by RealFaviconGenerator: by Philippe Bernard - 1.3.19 :heavy_check_mark:
Google Tag Manager for Wordpress: by Thomas Geiger - 1.11.6 :heavy_check_mark:
GP Post Content Merge Tags: by Gravity Wiz - 1.2.1 :heavy_check_mark:
Gravity Forms: Multiple Form Instances: by tyxla - 1.1.1 :heavy_check_mark:
Gravity Perks: by Gravity Wiz - 2.2.2 :heavy_check_mark:
Loco Translate: by Tim Whitlock - 2.4.6 :heavy_check_mark:
MainWP Child: by MainWP - 4.1.2 :heavy_check_mark:
Pixel Caffeine: by AdEspresso - 2.1.4 :heavy_check_mark:
Slider Revolution: by ThemePunch - 6.2.23 :heavy_check_mark:
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson - :heavy_check_mark:
Wordfence Security: by Wordfence - 7.4.12 :heavy_check_mark:
WP Mail SMTP: by WPForms - 2.5.1 :heavy_check_mark:
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast - 3.2.6 :heavy_check_mark:
Yoast SEO: by Team Yoast - 15.3 :heavy_check_mark:

Web Server

Software: Apache
Port: 443
Document Root: /www/htdocs/w0185727/mobile-university-fernstudium/


Version: 7.3.22-nmm1 :heavy_check_mark:
Memory Limit: 256M
Maximum Execution Time: 30
Maximum File Upload Size: 200M
Maximum File Uploads: 20
Maximum Post Size: 200M
Maximum Input Variables: 10000
cURL Enabled: Yes (version 7.58.0)
OpenSSL: OpenSSL 1.1.1 11 Sep 2018 (269488143)
Mcrypt Enabled: No
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, dom, hash, filter, ftp, gettext, SPL, iconv, json, mbstring, posix, Reflection, session, standard, shmop, SimpleXML, soap, exif, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, zip, cgi-fcgi, propro, raphf, http, mysqlnd, PDO, curl, dba, fileinfo, gd, gender, gmp, htscanner, imagick, imap, interbase, intl, ldap, mailparse, mongodb, mysqli, OAuth, odbc, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, pspell, recode, sodium, SourceGuardian, sqlite3, tidy, xsl, ionCube Loader


Version: 5.7.28 :heavy_check_mark:
Database Character Set: latin1
Database Collation: latin1_swedish_ci

Date and Time

WordPress (Local) Timezone: Europe/Berlin
MySQL (UTC): 2020-12-03 11:15:54
MySQL (Local): 3. December 2020 at 12:15
PHP (UTC): 2020-12-03 11:15:54
PHP (Local): 3. December 2020 at 12:15

Hello. I recommend opening a support ticket for this issue, so they can help you with the conditional logic settings. They may need you to export the form and include the JSON file to inspect your current rules.

Hey Chris, I thought this was the new form of a support ticket … :slight_smile:
Opening a ticket now.

No, we went away from forum support a long time ago. We help where we can here but these forums are no substitute for support.

Ok, thanks for the clarification!

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