Workflow for following up on failed subscriptions / dunning

General Discussion
, ,
1

For GF users who sell paid user subscriptions with Stripe: have you found a good system for following up on failed payments/subscriptions?

Are you using a dunning/follow up service to help reclaim lost subscription payments?

Any other useful reporting that you have set up to help manage this on a monthly basis? I’m curious about automated monthly reports.

Would appreciate any insight as we are interested in a better workflow for handling these beyond the email notifications GF sends out on failed payment status via the Stripe webhook.

Thanks!

2

You can always set a notification up to send an email in the event of failed payment. This could go out to the client and also to your email as a notification. We will be adding a feature soon in https://gravitystripe.com that will help with automated follow-up for customer retention.

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.