Stripe / 3DS process failing - tagging payment as Fraudulent

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1

Hi

We are seeing users having issues with Stripe payments. When they submit card details, an error appears there was a problem with your submission. your payment attempt has failed. please enter your card details and try again - then the 3DS process starts but user is confused.

Also Stripe is recording payments as Cancelled and reason shown is Fraudulent

User has not cancelled payment. Appears its related to 3DS popup.

Some users also reporting 3DS process completed but gravity shows error and transaction is incomplete.

Has anyone seen this behaviour?

Thanks
A

2

I will leave this open in the event someone has advice on how they have solved this issue, but I recommend opening a support ticket for any payment-related issue:

https://www.gravityforms.com/open-support-ticket/technical/

Thank you.

3

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