I’m using the “Product Add-ons” extension for WooCommerce to add product option fields to our order form.
One of the options is a colour selection, for which I’m using radio buttons. The label is set to a small image (e.g. ) and the value is set to the colour name (e.g., Black).
When a customer places an order, the email that we get does not include this particular field, nor does the order summary in WooCommerce show it, and I can’t figure out why. All of the other option fields are populated in the email and on the order summary. We are able to view the Gravity Form entry to see the colour, but this adds several extra steps to order fulfillment.
Thanks in advance for any ideas/advice!