Whatsock? what is it - how do I activate?

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1

I’m not a programmer and just use GF to support our disabled son’s support team to record matters. GF 3.0.3 date picker calendar no longer functioning, Update Log points to whatsock - but what is one supposed to do? Is it loading with GF - Do I have to upload another plug-in?

Help much appreciated

2

Does the calender display when you click the icon/button next to the datepicker input?

3

Hi Richard

Thanks for your quick response.

No it doesn’t, up till this weekend everything has been fine since I started using Gravity in 2019.

In case it helps, I have WP 7.1, Elementor & Pro and EAddons and GF 3.0.3 and PHP 8.2.33 on a Sitground Hosting and have tried purging SG Cache.

Thanks for you help

Regartds

Michael

4

Richard

Just noticed something the calendar icon is inside the field box NOT to the right of it. Dont know if this is important.

Regards

Michael

5

The optimizations SG performs can sometimes prevent form scripts running. Try adding the following plugin, which can automatically exclude the form scripts from optimization:

6

Hi Richard

Installed and activated Fresh Forms for Gravity and its still the seam.

I get a field box which shows yyyy/mm/dd and a calendar icon if I click on the icon a blue surround appears but no popup to select from. Any other ideas?

Regards

Michasel

7

Can you post a link to a page where we can see the issue? If you don’t want to post it publicly, please open a support ticket at: https://www.gravityforms.com/open-support-ticket/technical/

8

Hi Richard

I did raise a support ticket earlier this week - and I referenced our emails - but don’t appear to have a response, nor can I see tickets raised on your website.

Could you please check and confirm the current situation.

Thanks

Michael

9

I found your ticket and replied to it.

10

Hi

Sorry to come back on this - first I cannot find a way to return to the support ticket. Second today I find the icon is not working again

11

Hi Michael. There is no support ticket history on the website. You can just reply to one of our previous emails, and it will reopen your support ticket. Or you can open a new support ticket:

https://www.gravityforms.com/open-support-ticket/

Thank you.

12

Chris

Hi thanks for coming back to me.

I think I have resolved the issue - the calendar icon was not working on my pc - Google browser, I tried other browsers and it ws OK. I then tried on tablet and phone and again the calendar icon worked.

When I was working with your colleague a couple of weeks ago he asked me to refresh the cache - which I did and that resolved the matter However, ever since then I have had to be reestablishing log-ins etc. for every site etc and didn’t really want to go through that again.

Today I did a search on resetting the cache for just a site and found a solution to do a Reload and Hard Refresh and that has cleared the issue.

Don’t know what caused the issue but its OK now and I have a solution if it fails again.

Regards

Michael