We’re having an issue where, if there’s conditional logic on the form, based on a dropdown, radio buttons, etc… and that conditional logic is applied to HTML fields or sections (but not products) (that we’ve tested so far), the signature field has a set width of zero in the div and canvas attributes, and in the inline CSS. The field appears as only the dotted field border, with no width.
if i set the widths manually, we get a slightly distorted signature image, so I’d rather not do that if possible
Custom theme, all other plugins are up-to-date. Sig field works with no issues provided that there is no conditional logic as described above.
after further testing, the sig field will show up correctly if it loads in after the rest of the form content (eg: if it’s triggered to show by a conditional somewhere else).
The Signature Add-On v4.2 which is available here Log In ‹ Gravity Forms — WordPress contains a fix for that issue. Please update your add-on to the latest version. You can use these steps to install after manually downloading the add-on:
If you continue to have an issue after that, please open a support ticket:
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.