Signature Field width set to 0 if there's conditional logic based on radio buttons or a dropdown in unrelated fields

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1

We’re having an issue where, if there’s conditional logic on the form, based on a dropdown, radio buttons, etc… and that conditional logic is applied to HTML fields or sections (but not products) (that we’ve tested so far), the signature field has a set width of zero in the div and canvas attributes, and in the inline CSS. The field appears as only the dotted field border, with no width.

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if i set the widths manually, we get a slightly distorted signature image, so I’d rather not do that if possible

Custom theme, all other plugins are up-to-date. Sig field works with no issues provided that there is no conditional logic as described above.

2

after further testing, the sig field will show up correctly if it loads in after the rest of the form content (eg: if it’s triggered to show by a conditional somewhere else).

3

The Signature Add-On v4.2 which is available here https://www.gravityforms.com/my-account/downloads/ contains a fix for that issue. Please update your add-on to the latest version. You can use these steps to install after manually downloading the add-on:

If you continue to have an issue after that, please open a support ticket:
https://www.gravityforms.com/open-support-ticket/technical/

Thank you.

4

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