When the Emma Add-on is enabled, forms stop working in the front end. The information is received in the backend, but the confirmation message is not shown in the front end.
Hi Micaela. Can you please share a copy of your system status report?
Thank you.
Hi Chris,
Thanks! Here’s the system report:
### Gravity Forms ###
Version: 2.7.9 ✔
Upload folder: /nas/content/live/houndstownstg/wp-content/uploads/gravity_forms/
Upload folder permissions: Writable ✔
Output CSS: Yes
Output HTML5: No
No-Conflict Mode: No
Currency: USD
Background updates: Yes
REST API v2: No
### Add-Ons ###
Emma: by Gravity Forms - 1.5 ✔
### Database ###
Database Version: 2.7.9 ✔ Your database is up-to-date.
wp_gf_form_view: ✔
wp_gf_form_meta: ✔
wp_gf_form: ✔
wp_gf_form_revisions: ✔
wp_gf_entry: ✔
wp_gf_entry_meta: ✔
wp_gf_entry_notes: ✔
wp_gf_draft_submissions: ✔
wp_gf_addon_feed: ✔
### Translations ###
Site Locale: en_US
User (ID: 28) Locale: en_US
Gravity Forms:
### Log Files ###
Gravity Forms Core: https://houndstownstg.wpengine.com/wp-content/uploads/gravity_forms/logs/gravityforms_3c9978934dec8a3287f30b178c5082e14e49eb89.txt
Gravity Forms Emma Add-On: https://houndstownstg.wpengine.com/wp-content/uploads/gravity_forms/logs/gravityformsemma_a49201bbb953a1306520dfd8b9588e2d5bb47f84.txt
### WordPress ###
Home URL: https://houndstownstg.wpengine.com
Site URL: https://houndstownstg.wpengine.com
REST API Base URL: https://houndstownstg.wpengine.com/wp-json/
WordPress Version: 6.2.2 ✔
WordPress Multisite: No
WordPress Memory Limit: 40M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: No
WordPress Alternate Cron: No
Background tasks: No ✘ cURL error 28: Operation timed out after 2000 milliseconds with 0 bytes received
### Active Theme ###
HoundsTown: by ConsultR (https://consultr.com/) - 1.0 ✔
### Active Plugins ###
Admin Menu Editor: by Janis Elsts - 1.10.2 ✔
Advanced Custom Fields PRO: by Delicious Brains - 5.12.3 ✔
Bookly: by Bookly - 21.1 ✔
Classic Editor: by WordPress Contributors - 1.6.2 ✔
iThemes Security: by iThemes - 8.1.2 ✔
Redirection: by John Godley - 5.3.2 ✔
Simple Custom Post Order: by Colorlib - 2.5.6 ✔
Smush Pro: by WPMU DEV - 3.12.5 ✔
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. - 1.8.33 ✔
WP Activity Log (Premium): by WP White Security - 4.4.2.2 ✔
WP Engine Smart Plugin Manager: by WP Engine - 5.12.8 ✔
WP Mail SMTP Pro: by WPForms - 3.5.2 ✔
WPMU DEV Dashboard: by WPMU DEV - 4.11.18 ✔
WP Rocket: by WP Media - 3.11.5 ✔
Yoast SEO: by Team Yoast - 19.6 ✔
### Web Server ###
Software: Apache
Port: 80
Document Root: /nas/content/live/houndstownstg
### PHP ###
Version: 7.4.33.2 ✔
Memory Limit: 512M
Maximum Execution Time: 3600
Maximum File Upload Size: 50M
Maximum File Uploads: 20
Maximum Post Size: 100M
Maximum Input Variables: 10000
cURL Enabled: Yes (version 7.74.0)
OpenSSL: OpenSSL 1.1.1n 15 Mar 2022 (269488367)
Mcrypt Enabled: No
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, sodium, apache2handler, mysqlnd, newrelic, PDO, xml, bcmath, bz2, calendar, ctype, curl, dba, dom, mbstring, FFI, fileinfo, ftp, gd, gettext, gmp, iconv, igbinary, imagick, imap, intl, json, ldap, exif, msgpack, mysqli, pdo_mysql, Phar, posix, readline, redis, shmop, SimpleXML, soap, sockets, ssh2, sysvmsg, sysvsem, sysvshm, tokenizer, xmlreader, xmlrpc, xmlwriter, xsl, zip, memcached, Zend OPcache
### Database Server ###
Database Management System: MySQL
Version: 5.7.42 ✔
Database Character Set: latin1
Database Collation: latin1_swedish_ci
### Date and Time ###
WordPress (Local) Timezone: America/Chicago
MySQL (UTC): 2023-07-12 13:34:15
MySQL (Local): July 12, 2023 at 8:34 am
PHP (UTC): 2023-07-12 13:34:15
PHP (Local): July 12, 2023 at 8:34 am
Everything in the system report looks OK, but quite a few plugins could be conflicting. I recommend checking for theme and plugin conflicts on the site using these steps:
Let us know what you find out.
Hi @chrishajer, thanks for your reply. I tried disabling all the plugins and then completing the form again, but the issue persists. Is there any other thing that may be in conflict with the Emma add-on? If we turn it off, the front end works back again.
Thanks!
Micaela
I’ve not heard of that issue before. I will leave the topic open in case anyone else has run into this issue. Thank you.
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