Confirmation screen not showing

System status below (sort of - it wouldn’t let me post because of new user - only can have 2 urls). Forms on site that send user to “thank you” sort of page - simple contact form. Sometimes the “thank you” page never displays. The form entry does appear to be submitted. Client is very angry because his clients think the form submission didn’t work. What can be done to try down this problem?

Thanks!

Gravity Forms

Version: 2.6.8 :heavy_check_mark:

Upload folder permissions: Writable :heavy_check_mark:

Output CSS: Yes

Output HTML5: No

No-Conflict Mode: No

Currency: USD

Background updates: No

REST API v2: No

Registration: Site registered ( dea69726-cd79-4522-9d64-23b354653612 ) :heavy_check_mark:

Database

Database Version: 2.6.8 :heavy_check_mark: Your database is up-to-date.

wp_gf_form_view: :heavy_check_mark:

wp_gf_form_meta: :heavy_check_mark:

wp_gf_form: :heavy_check_mark:

wp_gf_form_revisions: :heavy_check_mark:

wp_gf_entry: :heavy_check_mark:

wp_gf_entry_meta: :heavy_check_mark:

wp_gf_entry_notes: :heavy_check_mark:

wp_gf_draft_submissions: :heavy_check_mark:

wp_gf_addon_feed: :heavy_check_mark:

Translations

Site Locale: en_US

User (ID: 2) Locale: en_US

Gravity Forms:

Log Files

Gravity Forms Core:

Gravity Forms Google Analytics Event Tracking:
WordPress Version: 6.1.1 :heavy_check_mark:

WordPress Multisite: No

WordPress Memory Limit: 40M

WordPress Debug Mode: No

WordPress Debug Log: No

WordPress Script Debug Mode: No

WordPress Cron: Yes

WordPress Alternate Cron: No

Background tasks: Yes :heavy_check_mark:

Active Theme

Active Plugins

ActiveCampaign Postmark (Official): by Andrew Yates & Matt Gibbs - 1.17.2 :heavy_check_mark:

Akismet Anti-Spam: by Automattic - 5.0.2 :heavy_check_mark:

Beaver Builder Plugin (Pro Version): by The Beaver Builder Team - 2.6.1.4 :heavy_check_mark:

Beaver Themer: by The Beaver Builder Team - 1.4.4 :heavy_check_mark:

Classic Editor: by WordPress Contributors - 1.6.2 :heavy_check_mark:

Duplicate Page: by mndpsingh287 - 4.5 :heavy_check_mark:

Gravity Forms Event Tracking: by Ronald Huereca - 2.4.14 :heavy_check_mark:

Insert PHP Code Snippet: by xyzscripts.com - 1.3.3 :heavy_check_mark:

Instant Indexing: by Rank Math - 1.1.16 :heavy_check_mark:

Internal Links Manager: by webraketen - 2.3.0 :heavy_check_mark:

ManageWP - Worker: by GoDaddy - 4.9.16 :heavy_check_mark:

Page Generator Pro: by WP Zinc - 3.9.8 :heavy_check_mark:

Pods - Custom Content Types and Fields: by Pods Framework Team - 2.9.10.2 :heavy_check_mark:

Pods Beaver Themer Add-On: by Quasel, Pods Framework Team - 1.3.7 :heavy_check_mark:

Redirection: by John Godley - 5.3.6 :heavy_check_mark:

Smush Pro: by WPMU DEV - 3.12.3 :heavy_check_mark:

ThumbPress - Stop Generating Unnecessary Thumbnails: by Codexpert, Inc - 3.6.1 :heavy_check_mark:

Ultimate Addons for Beaver Builder: by Brainstorm Force - 1.35.3 :heavy_check_mark:

Video User Manuals: by Video User Manuals Pty Ltd - 2.5.12 :heavy_check_mark:

White Label CMS: by www.videousermanuals.com - 2.5 :heavy_check_mark:

WP All Import: by Soflyy - 3.7.1 :heavy_check_mark:

WPCode Lite: by WPCode - 2.0.5 :heavy_check_mark:

WPMU DEV Dashboard: by WPMU DEV - 4.11.17 :heavy_check_mark:

Yoast Duplicate Post: by Enrico Battocchi & Team Yoast - 4.5 :heavy_check_mark:

Yoast SEO: by Team Yoast - 19.13 :heavy_check_mark:

Web Server

Software: Apache

Port: 80

Document Root: /nas/content/live/jmishkin

PHP

Version: 8.0.25 :heavy_check_mark:

Memory Limit: 512M

Maximum Execution Time: 3600

Maximum File Upload Size: 50M

Maximum File Uploads: 20

Maximum Post Size: 100M

Maximum Input Variables: 10000

cURL Enabled: Yes (version 7.74.0)

OpenSSL: OpenSSL 1.1.1n 15 Mar 2022 (269488367)

Mcrypt Enabled: No

Mbstring Enabled: Yes

Loaded Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, fileinfo, filter, ftp, hash, iconv, json, mbstring, SPL, PDO, pdo_sqlite, bz2, posix, Reflection, session, SimpleXML, standard, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, apache2handler, newrelic, bcmath, Phar, calendar, dba, exif, gd, gettext, gmp, gnupg, igbinary, imagick, imap, intl, ldap, memcache, msgpack, mysqli, pcntl, pdo_mysql, redis, shmop, soap, sockets, sodium, ssh2, sysvmsg, sysvsem, sysvshm, xmlrpc, xsl, zip, memcached, Zend OPcache

Database Server

Database Management System: MySQL

Version: 5.7.39 :heavy_check_mark:

Database Character Set: latin1

Database Collation: latin1_swedish_ci

Date and Time

WordPress (Local) Timezone: America/Los_Angeles

MySQL (UTC): 2023-01-05 23:00:41

MySQL (Local): January 5, 2023 at 3:00 pm

PHP (UTC): 2023-01-05 23:00:41

PHP (Local): January 5, 2023 at 3:00 pm

Hello. I would first check for conflicts that prevent the confirmation from showing. You can use these steps: https://docs.gravityforms.com/testing-for-a-themeplugin-conflict/

If you don’t find a conflict, I recommend opening a support ticket and include an export of your form. Here are the instructions for exporting a form: https://docs.gravityforms.com/exporting-a-form-from-gravity-forms/

You can open a support ticket here:
https://www.gravityforms.com/open-support-ticket/technical/

Let us know what you find out. Thank you.