Confirmation screen not showing

System status below (sort of - it wouldn’t let me post because of new user - only can have 2 urls). Forms on site that send user to “thank you” sort of page - simple contact form. Sometimes the “thank you” page never displays. The form entry does appear to be submitted. Client is very angry because his clients think the form submission didn’t work. What can be done to try down this problem?


Gravity Forms

Version: 2.6.8 :heavy_check_mark:

Upload folder permissions: Writable :heavy_check_mark:

Output CSS: Yes

Output HTML5: No

No-Conflict Mode: No

Currency: USD

Background updates: No


Registration: Site registered ( dea69726-cd79-4522-9d64-23b354653612 ) :heavy_check_mark:


Database Version: 2.6.8 :heavy_check_mark: Your database is up-to-date.

wp_gf_form_view: :heavy_check_mark:

wp_gf_form_meta: :heavy_check_mark:

wp_gf_form: :heavy_check_mark:

wp_gf_form_revisions: :heavy_check_mark:

wp_gf_entry: :heavy_check_mark:

wp_gf_entry_meta: :heavy_check_mark:

wp_gf_entry_notes: :heavy_check_mark:

wp_gf_draft_submissions: :heavy_check_mark:

wp_gf_addon_feed: :heavy_check_mark:


Site Locale: en_US

User (ID: 2) Locale: en_US

Gravity Forms:

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Gravity Forms Google Analytics Event Tracking:
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Web Server

Software: Apache

Port: 80

Document Root: /nas/content/live/jmishkin


Version: 8.0.25 :heavy_check_mark:

Memory Limit: 512M

Maximum Execution Time: 3600

Maximum File Upload Size: 50M

Maximum File Uploads: 20

Maximum Post Size: 100M

Maximum Input Variables: 10000

cURL Enabled: Yes (version 7.74.0)

OpenSSL: OpenSSL 1.1.1n 15 Mar 2022 (269488367)

Mcrypt Enabled: No

Mbstring Enabled: Yes

Loaded Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, fileinfo, filter, ftp, hash, iconv, json, mbstring, SPL, PDO, pdo_sqlite, bz2, posix, Reflection, session, SimpleXML, standard, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, apache2handler, newrelic, bcmath, Phar, calendar, dba, exif, gd, gettext, gmp, gnupg, igbinary, imagick, imap, intl, ldap, memcache, msgpack, mysqli, pcntl, pdo_mysql, redis, shmop, soap, sockets, sodium, ssh2, sysvmsg, sysvsem, sysvshm, xmlrpc, xsl, zip, memcached, Zend OPcache

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Database Management System: MySQL

Version: 5.7.39 :heavy_check_mark:

Database Character Set: latin1

Database Collation: latin1_swedish_ci

Date and Time

WordPress (Local) Timezone: America/Los_Angeles

MySQL (UTC): 2023-01-05 23:00:41

MySQL (Local): January 5, 2023 at 3:00 pm

PHP (UTC): 2023-01-05 23:00:41

PHP (Local): January 5, 2023 at 3:00 pm

Hello. I would first check for conflicts that prevent the confirmation from showing. You can use these steps:

If you don’t find a conflict, I recommend opening a support ticket and include an export of your form. Here are the instructions for exporting a form:

You can open a support ticket here:

Let us know what you find out. Thank you.

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