We’ve recently submitted a few tickets and haven’t heard since, didn’t even receive a confirmation email nor can I find a place I can see my tickets.
I’ve seen a couple topics where some API system behind your ticket service was unreachable, so I’d be grateful if you could confirm you have received it as it’s quite urgent for the client.
The support forms are accepting submissions and the Help Scout API is successfully creating the tickets from them.
The most recent submission and ticket I can find for your email address is from July.
Hey Richard!
I’ve submitted one on Aug 19th and then another 5 or 6 since. They all passed, at least there was no notification they didn’t. (edit: also no notification they did pass on email)
Should I try once again?
Submitted once again:
Let us know if you do not receive the autoresponder indicating that we received your ticket.
This time we did receive the confirmation, but for the last ~5 tickets we didn’t
Any idea why could that have happened?