Had a major issue with a Gravity Form, and opened a “Priority Support” ticket on the morning of May 20th. It’s now the morning of May 24th, and I have receive nothing except the automated message that assigns a ticket number ( |#562563).
My ticket followed all of the instructions on the support form, and I provided all of the required screen shots, system reports w/logging, steps to reproduce issue etc.
I’ve had a “Developer” license for Gravity Forms for many years and have rarely had problems. I’ve only ever opened a few tickets, and support was always timely (if maybe a bit grumpy). I’m surprised and concerned that it is taking this long to get any response at all, perhaps asking for more info or suggesting some further action.
Is this the new normal?