Help - my gravity form is suddenly not showing [RESOLVED]

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1

Hi everyone,

Suddenly my Gravity form version 2.7.12 on the order page is not showing anymore so customers cannot access the form to purchase products.

The only thing I can think of I did was update these plugins:

Elementor
Elementor Pro
Smart Slilder 3

But despite deactivatinlg these plugins the Gravity form is still not showing on the page.

Can anyone help me please?

2

Can you share a link to the page on your site where we can see the form? Thank you.

3

Hi Chris,

Here it is:

https://fabsmile.flywheelstaging.com/product/veneers/

Many thanks.

4

There is no form in the page source code.

It looks like you are using WooCommerce. Is WooCommere Gravity Forms Product Add-ons active?

5

Hi Richard,

Thanks for your response and I checked to see if the WooCommerce Gravity Forms Product Add-Ons plugin was activated and for some reason it had been deactivated. I can only think that my hosting company did this when I contacted them earlier in the day about another technical issue the website was experiencing. But as soon as I re-activated the plugin the form came back!

So thanks for all your help. It is very much appreciated.