If you’re seeing the following message in your HubSpot console when using the Gravity Forms HubSpot Add-On:
The cookie needed to link form submissions to existing contacts isn’t being sent. You’ll need to ask your developer to update the integration for this form.
This issue typically involves HubSpot tracking and cookie settings. We’ve created a guide with troubleshooting steps to help resolve it.
Read the full guide: Troubleshooting The HubSpot Tracking Cookie - Gravity Forms Documentation
If you’re using the HubSpot plugin for WordPress, it includes a tracking script that captures data from non-HubSpot forms, but this plugin is not compatible with Gravity Forms starting from Gravity Forms version 2.9
What you need to know about integrating Gravity Forms and Hubspot: Using Gravity Forms with the HubSpot Plugin: What You Need to Know - Gravity Forms Documentation