By all appearances, my form should be working perfectly. When I fill it out and click “Submit”, it gives me the success message. But in the backend, nothing appears under Entries for the submission I just made, and nothing appears in my email log for my SMTP plugin. This form is used for a non-profit fundraiser every February. It worked perfectly last year, and nothing has changed. Help! I showed errors and nothing stood out except maybe this:
Notice: Function WP_Scripts::add was called incorrectly. The script with the handle “gform_apc_theme_script” was enqueued with dependencies that are not registered: gform_apc_shared. Please see Debugging in WordPress for more information. (This message was added in version 6.9.1.) in /home/hugmobil/public_html/wp-includes/functions.php on line **6131
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I did see in an earlier support post that maybe it was the post creation add-on. But I deactivated that, and it still did the same thing.
Oh wow. I do see them there. What in the heck is that about? That does not explain why they’re not showing up in Post SMTP, but it’s a start. How in heck does something end up in this spam filter and how do I get them to stop?
Hi Elsie. If the entries are being marked as spam, it’s because you have a plugin or an anti-spam feature enabled to filter for spam. That could be the Gravity Forms Honeypot setting on the Form Settings for every form, or the Submission Speed Check also on the Form Settings for each form.
It could also be marked as spam by any number of plugins, like reCAPTCHA, Turnstile, Cleantalk, Zero Spam, etc, or even custom code. If you need help determining what is marking your entries as spam, please open a support ticket:
When an entry is marked as spam, feeds (like the Advanced Post Creation feed) are not run, email notifications are not sent, and a default confirmation (not your configured confirmations) is shown. What you saw happen is consistent with what happens when the entry is marked as spam.
p.s. This message:
Notice: Function WP_Scripts::add was called incorrectly
Is unrelated to anything with your entry: it’s only a PHP notice and does not imact functionality.
Thanks so much, Chris. I ended up getting a message from Wordfence about submitting the form and so added the action to the allow list. I deactivated a few things and reactivated them, and it seems to work now. But yeah, it seems if the form is marked as spam, it doesn’t even process a notification, which is unhelpful!!! Because I didn’t even know it was happening. I wonder how that could be remedied? But anyhow, thanks for your help!