Error message on check out

[mmayer]

hi,
we are using paypal plugin for check out on our online ordering form.
We offer customer a drop down menu where they can choose their preferred payment method, they can either choose from 1. paypal, 2. Credit Card. 3. Bank transfer.
when the customer chooses option 3. bank transfer (customers will receive email notification with bank account details) then an Error message appears on top of the form, it says: " There was a problem with your submission. No order ID available, cannot create a new payment."

any idea how we can solve this, other than removing the bank transfer from payment option?
thanks
martin

[karlpotter (Karl Potter (CosmicGiant))]

That is an error from the PayPal Checkout add-on, so you likely don’t have conditional logic configured on the PayPal Checkout feed to either only run the feed when a user has selected a PayPal related option in the form or to not run the feed if they’re selecting the bank transfer option . https://docs.gravityforms.com/enabling-conditional-logic-for-feeds/#:~:text=Conditional%20logic%20can%20be%20used,payment%20information%20to%20different%20services.

This is documented in a few existing resolved threads:

Stripe Add-On Not Generating Order ID | Required for Form Submittal (Payments)

That error is from PayPal Checkout. When using multiple payment add-ons you need to ensure the conditional logic settings are configured on the feeds in the Form Settings > Stripe and Form Settings > PayPal Checkout area so the correct add-on will process the submission.

Stripe Error when submitting form [RESOLVED]

When setting up a radio button to select between Stripe & PayPal payment options (with conditional logic to shoe either Stripe or PayPal), I get the Stripe error “There was a problem with your submission. No order ID available, cannot create a new payment.” If I only use Stripe as a payment options, I don’t get the error. Any ideas what is causing it?