Duplicate Email and Phone Disallowed, but there are duplicates the in Export?

Get Help
, ,
1

Have you ever seen this issue?

We have “no duplicates” turned on for the email and phone fields, but in the export we do get duplicate entries… Any idea why this would happen? It doesn’t seem that people are being allowed to enter duplicates, just that they’re showing up in the export that way.

We’re having other export issues as well.

2

Hey Bellc,

Could those entries be older, so they were submitted before you enabled the No Duplicates option?

3

@faisalahammad Thanks for the suggestion.

So that is definitely not it, but we have now noticed a couple patterns that might help explain it…or at least point in the right direction:

  1. while the entries are duplicates, one of them will have the label (let’s say it’s “Blue”) for a given question, and the other will have the value instead (let’s say that the corresponding value for the “Blue” response is 1)…
  2. The Source URL for the duplicates are https://siteurl.com/wp-admin/admin-ajax.php (note the /wp-admin/admin-ajax.php) rather than the actual page the respective form is located on

I’m no developer but it appears that somehow AJAX is causing the duplicate to be created?

4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.