Conditional Logic for sections not working properly

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1

I’m working on a form that has at the top a dropdown with 15 options. Then I have 15 sections, where each section is displayed depending on the option selected in the dropdown.

The first 3 options work flawlessly, but the rest don’t. When I select them, no section is displayed.

There are no JS errors in the console.

I have triple checked, and each section has the correct dropdown option selected in the conditional logic section.

The options value and label are the same. Some have special characters (ampersands, commas, asterisks, etc.). I don’t know if this is the issue. For example, one of the options labeled is “Special Event & Holiday” and the value is also “Special Event & Holiday”.

Any ideas?

2

Special characters can cause issues for conditional logic. See the note on the field page in the documentation: Drop Down - Gravity Forms Documentation

3

Thanks. That’s what I was afraid of. It will take some time to change (I have 2 such forms), so I wanted to get an opinion before changing everything.

4

Nope. That didn’t work. I changed all the values to no-spaces, no special characters, and re-set up the conditional logic for the sections, and it still only does the first three. For example, I changed the value from “Special Event & Holiday” to “special-event-holiday”.

Any other ideas?

5

#1 In this value, special-event-holiday, the hyphen is still technically a special character.

#2. However, I did see a ticket last week with this same issue, and it was caused by the field visibility (advanced settings section). Is the visibility set to Visible for those fields that are not showing?

6

Thanks. I figure it out. It was the visibility. All fields were set to Administrative for some reason.

7

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