Hi, on my contact form at vector3d.co.uk/contact the CAPTCHA doesn’t show up, so the user cannot check the box, so the form cannot be submitted.
It was working initially, then I tried changing to the hidden version that doesn’t need a check box, that didn’t work so i switched it back in the settings (i double checked this) and now it doesn’t show at all and the form fails.
If the CAPTCHA shows up when logged in but not when not logged in, the issue is almost always due to caching. That is because the logged-in visit is not typically cached, but public visits to the site are.
Are you using the reCAPTCHA add-on (V3 CAPTCHA) or the built-in v2 CAPTCHA either invisible or checkbox (where you add a field to the form)?
Ah ok interesting. Im using built in V2. It’s set to checkbox, and the api key thing from google is also for checkbox and i’ve added the item to the form.
I did switch it to invisible at one point, it stopped working then because of wrong api key, I got the invisible type api key, then decided it was confusing for it to be invisible and went back to checkbox with another key for that.