Can't access uploaded files from Email

My client told me that since a couple of weeks, they cannot access older files uploaded on their form from their email platform.

I have inspected and it seems that since December 21st, the links to the files have switched from

{website-url}/wp-content/uploads/gravity_forms/1-e7b962ff3072300ce80b2c907f47a8cc/2021/12/IMG_3303.jpg

to

{website-url}/index.php?gf-download=2021%2F12%2F267184866_406064707935260_2040790537751060754_n.jpg&form-id=1&field-id=6&hash=7fcda92f6fc33ca0d338757dc2f3495b78aa3bc0cbf33e0b036abcdf29dc72f1

All of the pictures that the address starts with “wp-content” are not working anymore (even when connected with an admin account). Do you have an idea why?

Is there something missing here preventing me from getting help?

These are not support forums. If not one has any helpful ideas, it’s possible you won’t receive an answer here. If you need assistance, please open a support ticket, so your issue can be addressed by Gravity Forms support:

https://www.gravityforms.com/open-support-ticket/technical/

Thank you.

© 2008 - 2021. Gravity Forms is a project by Rocketgenius Inc.