We have successfully confirmed our email with Gravity Forms PayPal Checkout Add-On (Live Mode) and we appear to be connected to PayPal. That is, our dashboard shows: “Email Confirmed: Yes”
However, when we switch to Gravity Forms PayPal Checkout Add-On (Sandbox Mode), our backend dashboard says “Email Confirmed: No”.
We also get a persistent alert at the top of our screen saying Paypal has sent us a confirmation email. Unfortunately, we are not receiving that confirmation email.
We spoke with a PayPal Technician (Shawn) who works in the “Integration Department.”
He stated that there IS NO NEED to confirm the Sandbox account holder’s (live) email. Sandbox will work without confirming the live email.
The catch is …
When testing your website using PayPal in Sandbox mode, DO NOT use a live email to make a payment. Use instead the Sandbox (test) emails assigned to your account. The test emails can be found as follows:
(2) Click on “Developer” at the top of the screen.
(3) Click on your username at the top-right section of the screen and select “My Account.” You may have to login again.
(4) On the next screen (left side), click on Sandbox “Accounts”
(5) After you click on Sandbox “Accounts”, a list of your Sandbox test emails will be displayed.
(6) Next to each test email, under “Manage Accounts”, click on the three dots, then “View/Edit Account” for the information you need for testing.
That’s it! Hope we didn’t confused anybody.
To ensure no time is wasted in the future on this icky issue, Shawn (PayPal Technician) agreed to submit a Sandbox website change request to accomplish what you see below (or similar). Let’s hope it happens
