Hello,
Clients woocommerce website, the notification forms on registration get delayed.
BACKGROUND:
3 emails get sent out at the same time. 2 Admin and 1 Customer email. and then a 4th email is sent to the customer after activation.
The first 2 Admin emails sent immediately upon registration form submitted:
1 - New Customer registration form is sent to the Admin, this email contains all the form fields that are submitted.
2 - The 2nd email is sent to admin containing the activation link. This is to activate the user that just registered that is sitting in a “pending approval” status, until activated.
Customer email sent:
1 - Notification email advising that they are pending approval.
Once the Admin clicks on the link to activate the pending user that registered, the last email (4th email) notification is sent to the customer letting them them they are approved.
PROBLEM:
Here is the problem. Randomly, when a user registers, only the 1 email is sent to the admin with the form fields. The one containing the activation link doesn’t go through, sometimes for several hours or even next day. I have a email logging plugin that monitors and it shows it gets sent hours later. But, other people that register, all emails send just fine. This just started happening a few weeks ago. Anyone experience this same issue? It doesn’t happen to everyone that registers, it’s random.
Here is a link to screenshot to show you the delayed send time compared to one that worked fine all sent at the same time. https://snipboard.io/NakGRr.jpg
