User Activation Email Not Sending in Gravity Forms User Registration

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Dear Gravity Forms Support Team,

I am experiencing a critical issue with the User Registration Add-On where the User Activation Email is not being sent after a new user registers on my website. Despite extensive troubleshooting, the issue persists, and I would appreciate your expert assistance in resolving this matter.

Issue Summary:

  • New users successfully submit the Gravity Forms User Registration form and appear under Pending Activations in Gravity Forms.
  • The activation email is never sent to the user after form submission.
  • WP Mail SMTP logs confirm that while admin notifications are being sent, no activation emails are being triggered for the user.
  • Manually activating the user via Gravity Forms > Pending Activations does not trigger an activation email either.

Troubleshooting Steps Taken:

:heavy_check_mark: Checked Gravity Forms Notifications:

  • Verified that the User Activation Email notification exists and is active.
  • Confirmed that the “Send To” field is set to {user:user_email}, but the merge tag does not appear in the “Select a Field” dropdown.
  • Tried switching the “Send To” field to manually selecting the email field from the dropdown, but the field does not appear.

:heavy_check_mark: Verified Logging & Debugging:

  • Enabled Gravity Forms Logging and set it to log all messages (User Registration, Notifications, etc.).
  • No errors related to User Activation Email were found in the logs.
  • WP Mail SMTP logs show admin notifications but do not show any attempt to send the User Activation Email.

:heavy_check_mark: Manually Resent Activation Email:

  • Attempted to manually resend the activation email via Gravity Forms > Pending Activations, but this also failed.
  • Manually activating a user does not trigger the activation email either.

:heavy_check_mark: Checked for Conflicts & Plugin Issues:

  • Verified that Ultimate Membership Pro (UMP) does not interfere with user registration.
  • Confirmed that WordPress default activation emails are disabled to avoid conflicts.
  • Ensured that our email settings are properly configured with WP Mail SMTP and tested email delivery, which works for other notifications but not the activation email.

Request for Assistance:
Since we have exhausted troubleshooting on our end, we kindly request:
:one: Verification of whether the “User Activation Email” is correctly configured in the latest Gravity Forms version.
:two: Guidance on why the activation email is not triggering when a new user registers.
:three: Possible workarounds or any known issues related to this behavior.

I appreciate your prompt response, as this issue is impacting user registration on my site. Please let me know if you require further details, screenshots, or logs.

Best regards,
Osagie Rattan

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