Admin errors/timeouts after Gravity Forms update

Recently we’ve had several clients complain that their WP Admin is extremely slow. Today I created a staging site and turned off all the plugins, switched to a default twenty twenty one theme and started activating plugins one by one until the error occurred. I then turned off all the other plugins until only Gravity forms was active and the error still occurs.

The WP admin is terribly slow and there’s an error on the admin that says " There has been a critical error on this website. Please check your site admin email inbox for instructions." and the full plugin list doesn’t load. Our error logs show a timeout error

AH01071: Got error ‘PHP message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/vhosts/[domain removed]/wp-includes/l10n.php on line 1430’

I increased the max_execution_time to 60 seconds so the list loads and it doesn’t throw an error but it doesn’t resolve the terrible speed issue. I tried pulling an old copy of the Gravity forms plugin but it doesn’t resolve the issue so i’m not sure if it’s something in the database that’s causing the long load problem and that’s not being removed/updated with the plugin files. The live site is an ecommerce store so I can’t do a full database revert back to prior to the update.

What error is logged in the server error log, or what is the error message that arrived in the WordPress email that was sent to the site admin email address?

The error I provided in the original request is the server error log, we’re not receiving an admin email alert (I think it’s timing out and not able to process anything after that including the admin alert)

AH01071: Got error ‘PHP message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/vhosts/[domain removed]/wp-includes/l10n.php on line 1430’

Hi Joel. I recommend opening a support ticket for this issue if you have not already.

There is something getting stuck processing and you are running into the 30 second script timeout.

© 2008 - 2019. Gravity Forms is a project by Rocketgenius Inc.