I have a client saying their users are getting timed out when trying to complete a form. Has anyone else ran into anything similar? I suggested it is probably a WordPress issue with the user walking away and trying to come back and complete the form, but I want to rule out GF itself first. Thanks!
Hi,
You can refer to the article below to begin troubleshooting the form. In summary, disable all third-party plugins and switch back to the “Twenty Twenty-Four” theme to see if the issue persists. If not, enable your plugins one by one to identify the cause.
Otherwise, open a support ticket here: https://www.gravityforms.com/open-support-ticket/technical/