I understand that there’s the checkbox to update the contact if it already exists, however we don’t want to update the OWNER of the contact.
So, let’s say that we have a NEW contact who is not in our CRM, then when that form submits, it creates a new contact, assigns it to the owner in the ‘owner dropdown’ in the feed settings, and all is right with the world.
But, if we have an EXISTING user who comes to the site, and submits the contact form, because the OWNER box is filled out, it will update the OWNER when updating the contact, because the update checkbox is checked.
Thus, replacing the existing owner with the owner we had before. That’s not ideal.
Can the OWNER box not update when the contact updates? Or can that be conditional? or how do we handle that?