A team member mistakenly purchased a second Gravity Forms Pro license, when I wanted to upgrade our current Pro license to Elite.
How can I fix the problem?
Thanks
If you have purchased the Pro license within the past 30 days, you can request a refund for that here: https://www.gravityforms.com/request-refund/
Then, you can upgrade the Pro to Elite from your account Licenses page here by clicking the ‘upgrade’ link for the Pro license you owned previously: Login | Gravity Forms
You will see the price to upgrade the license on screen before you complete the transaction.
Please contact Gravity Forms here and explain the situation if you need more assistance: