Trying to create a new form [RESOLVED]

Hello - I am very new to this, but here’s the quick info - bought a new license, installed Gravity Forms on our WordPress site/page, trying to create a form by clicking the “Add new” button on the Forms page and the screen goes dark and nothing happens…not sure what I am doing wrong. Any help is greatly appreciated!!

Hi Kristie. Can you please open a support ticket for this issue?

Hi Chris – I tried to create a ticket, but it said I had to send a system report, but when I tried to copy the report and paste it, nothing would happen, and I couldn’t submit a support ticket without the report!

Hi Kristie,

Both issues point to something on your site setup creating a conflict. I would recommend you to perform a full conflict test following the instructions provided here: https://docs.gravityforms.com/conflict-testing-using-health-check-plugin/

This worked – thank you so much!

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