In this form, a user is signing up for a monthly subscription and has the option to add a book order as well.
I have two product fields - one with the monthly subscription as a single product, and the other as a single select drop down field for the book order.
I have two stripe feeds created - one is a subscription transaction type that charges the subscription product on a monthly basis, the other is a products and services transaction type that charges the add physical books total.
I had a user checkout for the first time, the Subscription was processed properly (confirmed in stripe) but the book order was not charged. Can anyone tell me what I am doing wrong here?
Hi Aaron. The issue is most likely the conditional logic settings on the Stripe feeds. I recommend opening a support ticket if you’re unable to get the conditional logic working with a monthly subscription on one feed and a book order on the other.
I submitted a ticket with this information and images, but wanted to respond here as well.
There isnt any conditional logic. Here is the screenshot from the GF entry and stripe feed settings. You can see the subscription processed correctly, and the amount for the book order registers in the form total. But there was no payment for the books processed.
While you can create multiple feeds for a payment add-on, they will only process one feed. If you want to start a subscription and capture a one-time payment during the same submission, you need to use the subscription feed for both. The one-time payment would be captured via the setup fee setting.
