Stripe payment form - subscription and product stripe feed in same form

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1

I have a live form at KPLW Method Agent Subscription – Keep the Paycheck, Lose the Work

In this form, a user is signing up for a monthly subscription and has the option to add a book order as well.

I have two product fields - one with the monthly subscription as a single product, and the other as a single select drop down field for the book order.

I have two stripe feeds created - one is a subscription transaction type that charges the subscription product on a monthly basis, the other is a products and services transaction type that charges the add physical books total.

I had a user checkout for the first time, the Subscription was processed properly (confirmed in stripe) but the book order was not charged. Can anyone tell me what I am doing wrong here?

2

Hi Aaron. The issue is most likely the conditional logic settings on the Stripe feeds. I recommend opening a support ticket if you’re unable to get the conditional logic working with a monthly subscription on one feed and a book order on the other.

https://www.gravityforms.com/open-support-ticket/technical/