Hi.
I have some general issues/questions and need your help. We’re using Gravity Forms with the Stripe add-on and handling subscriptions via Stripe Payment Links.
When a user wants to cancel their subscription, we’re encountering two issues:
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The user cancels the subscription from the Stripe portal, but the status on our website does not update. Maybe because the cancelation is not immediately?
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The subscription should end immediately, allowing a refund → cancel status, but this isn’t happening.
Is this a known issue, or is there a workaround for it?