Stripe Authentication Issue [RESOLVED]

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1

Hello! I’m trying to connect a Stripe account, but it’s not saving to my GravityForms installation after I come back from Stripe’s authentication sequence at stripe.com.

Video: https://imgur.com/a/qj9R1vg

I’ve tried:

  • Connecting different Stripe accounts (one that’s not verified, one that’s authenticated, one that’s taken payment)
  • Different browsers (Chrome, Safari)
  • Incognito on/off
  • Making a support ticket (recently, still waiting on a response)
2

Update - I have re-installed the extension; no dice.

3

I had the same issue. If it asks you to relogin to your wordpress account once it returns to your site you need to do it again.

I logged out of wordpress and then relogged in and tried again. Not sure if this would work for you

4

Doesn’t seem to be working, @user5f5954feca2d7796. Thank you for the tip nonetheless :slight_smile:

5

I think there was a minor release of the Stripe add-on that fixed this – or maybe a related issue. Check in your GF account dashboard to see if you have the most recent version.

6

Solved! For the next person who runs into this and wants to punt something across the room, a mixture of the two responses here fixed it. I deactivated and deleted the add-on, then downloaded from the account dashboard - not from add-ons page in my WordPress installation.

Following an attempt to connect, I went through what James Hill was experiencing, where it was logging you out. I logged out and logged back in, and that solved it.

Thank you both!

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