Stripe Addon - Calculated product field not using "Other" option data

Question: How can I get a calculated product to recognize the value of the “Other” option in a Radio field?

Context: I’m using a Radio field to list donation amount options. I chose the Radio field over the Product field (radio type) because the Product field doesn’t have an “Other” option for custom donation amounts. I have a calculated Product field that uses the Radio field’s data to retrieve the donation amount and add it to the Stripe Total field.

Problem: The calculated Product field isn’t pulling in the value from the Other option (custom donation amount) on the Radio field.

Summary:

“Donation Amount” [Radio Field - Includes “Other” option]
“Tax-Deductible Contribution” [calculated Product Field = “Donation Amount” radio field including Other] (not working)

I did not see the Other option on your form:

In order for us to help, it would be best to open a support ticket and include a form export (how to export your form). We can help you with the calculation and radio button values at that point. Thank you.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.