Space above notification text

Get Help
, ,
1

Hi! I created an HTML notification. When I receive a notification all the message looks fine …but I have several “blank lines” above the first line of the text.

image
image1198×716 81.3 KB

There is a way to remove them?

Many thanks, ciao!

2

Hi Agostino,
It looks like you may have some extra space above your text. To check, try switching to text mode and see if any blank <p>, <h1>, <h2> or <br> tags have been added. If so, remove them.

I hope that helps. Please let me know how it goes!

CleanShot 2023-02-14 at 11.53.56@2x
CleanShot 2023-02-14 at 11.53.56@2x2400×1446 181 KB

3

Hi Faisal! Many thanks for your reply.

Searching in Google I saw that this problem is not new.

I created a brand-new form, here some more screenshots…

image
image641×1155 103 KB

That is a big weird blank space… The problem disappears unchecking Disable auto-formatting but I wish use my way to receive the email.

Many thanks for your help!

4

Hi Agostino. If the spacing or HTML to add spacing is not present in your notification, then something else is adding it. It could be a conflict with other software on your site (theme or plugin) or one of the mail servers could be adding it (most likely the sending server, not the inbound server.) I recommend first checking for theme and plugin conflicts using these steps:

Let us know if you need any additional help. Thank you.