I have a form to purchase a spreadsheet it gets emailed to the purchaser in the notification email, the notification is set to send with the event Payment Complete, but it is now sending right away, the users gets it before they complete the payment on Paypal.
So if they can get it without paying. They just need to cancel on the Paypal screen before they make payment. The email has already been sent.
Any ideas how to fix or what went wrong here?
I recommend opening a support ticket. If you are using the Payment Complete notification event, that notification should be send only when the payment status on the entry is Complete.
You can open a support ticket here if you need additional assistance:
https://www.gravityforms.com/open-support-ticket/technical/
I asked the paypal owner to check that that IPN was setup correctly. I’ll keep digging if that doesn’t take care of it.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.