I have a gravity form that is setup to take registrations for the Colorado State Fiddle Contest.
You can view the form here:
If you pay using credit card in the dropdown, it processes correctly. The notification emails are generated and the payments go through. This payment uses the paypal integraiton.
However, If you select paypal from the dropdown and then click paypal to pay, which pops up the paypal login interface, and allows for payments to be made, the payment doesn’t go through, and the emails aren’t generated. To the person filling the form, it looks like everything is correct, the confirmation is generated on the forms page. Weirdly, when this happens, the confirmation that’s displayed is the default gravity forms confirmation, not the customized confirmation that is setup on the form - which displays correctly in all other instances.
I’ve used this addon many times before, and I’ve never seen this behavior.
I’m happy to share my system report and logs privately to help get this resolved quickly.
Thanks!
Vi