Thanks for your reply.
If I reply to this email and insert screen shots will they come through for you?
I guess I’ll just try.
I am copying below my email to you an email I sent to PayPal support and which I copied to gravity support as well.
Some/most of this is a PayPal issue but they are useless and I am hoping that MAYBE you can shed some light on why this is happening.
We cannot reliably connect to PayPal through the GF settings.
When we were connected and in sandbox mode our form was working
I switched to LIVE mode and our form stopped working - I was told this was because PP had broken something, however my current understanding is GF pushed an update that fixed things.
Our form no longer works AT ALL.
I have no idea what is wrong but in the details below I am trying to first of all resolve the connection issue so I can test the form in the sandbox again (we are still connected in live mode)
But not connected in Sandbox Mode
Below is what I sent to PP to figure out why we can’t connect to their damn system!!!
// email to PP sent this morning Thailand time (FYI current time here is 15:31)
Hi Manasvi (or whomever receives this),
I am copying in firstname.lastname@example.org as this issue concerns them also
We are having many issues with both PayPal and Gravity Forms
Some issues are PayPal only and I have already raised these with PayPal support but they are still not resolved.
I can log into https://developer.paypal.com/dashboard/ and switch from Sandbox to Live, but it will not remain in Live mode. You suggested using incognito mode to switch it and this seemed top work however, I have just logged into our account this morning and it has switched back to Sandbox mode.
When using Gravity Forms we have to ‘Connect to PayPal’
When we click this a PayPal popup opens
We are having two issues here
- We are based in Thailand and Thailand is NOT an option in the Country Drop down.
If I click next with United States selected it will show me a form asking me to setup a PayPal business account
We already have an account - So I click the Log in link at the bottom of the form
I then enter our login details and despite having logged into our account dozens of times when I hit Log in I get this
I have checked multiple times that the info is the same as I use to log into our PayPal account; and of course it is correct but this form is not accepting our credentials.
Please note that sometimes it does work - we have been able to connect and test our form - just now it is not working
Let’s stop here and get this issue resolved please - then we can move onto the other issues (if they are not solved)
I CANNOT stress enough how serious this issue is for us.
We have invested a huge amount of time and money into putting on our event and we need to be able to accept credit card payments using Gravity Forms and PayPal.