After form submission, it is clearing out the credit card fields and giving message as if the card information was not filled out [RESOLVED]

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1

After form submission, it is clearing out the credit card fields and giving message as if the card information was not filled out. The problem is not being logged anywhere I have access to. Using Paypal checkout. Paying via PayPal option works. Thank you.

2

This issue is fixed in the latest build of the add-on, available from the downloads page. To update, follow the steps at How to Manually Update Gravity Forms - Gravity Forms Documentation

3

Thanks. That got us to the next step but the payment does not go through on PayPal and the payment status does not change from Processing to Paid.

4

Is the webhook status showing as active on the Forms > Settings > PayPal Checkout page?

5

Yes and is Live

6

In that case, I recommend testing with logging enabled.

Then open a support ticket at: https://www.gravityforms.com/open-support-ticket/technical/

Include the system report, which will contain the log URLs. The support team will review the system report and logs for issues.

Keep logging enabled until the issue is resolved.

7

Resolved via support. The form also had a legacy PayPal Standard feed, which was processing the form. Only one payment add-on can process a submission, so deleting the legacy PayPal feeds will allow PayPal Checkout to process it.

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