Our Gravity Forms Confirmations Are Showing Unexpected Behavior for USA vs Other Regions

Our gravity forms which we have been using for years, seems to be acting up.

We are unable to download any entries using the export function.

We have a “conversational” form (our main lead capture form for paid campaigns) supposed to take to a “funnel” redirecting to “step 2” and then once completed, it will take to the “thank you page”

For USA based users, it is simply triggering a “dynamic confirmation” on the same page without any redirection or thank you page.

For everybody else outside of the USA, they are being taken through the design path in Gravity Forms.

This is severely impacting our lead flow of our paid campaigns.

Please help!
Andres M.

Hi Andres. I recommend opening a support ticket here:

https://www.gravityforms.com/open-support-ticket/technical/

Be sure to include an export of your form:

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