Notification routing set email for when neither of the routing criteria is met

Hi there,

My contact form has notification routing for a text field. However, users might misspell input and when this occurs the email is not send anywhere because it does not match any of the configured routing conditions. Is there a way to select an email address for when neither of the routing conditions are met?

Kind regards,


Can you add an additional notification (a Catch All) that has conditional logic on it which say “If ALL these conditions do not match” send the notification.

If your routing rules were:

Then, on your new notification, you could have conditional rules like this:

If ALL of these rules match:

  • If (text field) IS NOT Steve
  • If (text field) IS NOT Greg
  • If (text field) IS NOT Tom

THEN, send the notification.

Would that work for you?

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