New license keeps reverting back to old expired license in settings

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1

Hi , I have raised a ticket with support, but I have still not heard anything. I have had to buy a new license as the old license with the old agency has expired. When I replace the old license with the new license, validate it, and save settings, it just reverts to the old license when I refresh the page or leave and return to it. I say the site is active in my Gravity account, but since the license isn’t correct in WordPress, it isn’t forwarding entries to my external email in my admin notifications. I have tried in Edge and Chrome, and I have cleared the cache in both. I have tried deactivating and activating, and neither makes a difference. Can anyone advise?

2

Are you sure it is reverting to the old key? The value of the license key setting is hashed on save, so when the page redisplays, the input won’t contain your license key it will contain the hash.

but since the license isn’t correct in WordPress, it isn’t forwarding entries to my external email in my admin notifications.

The license has no impact on the forms, entries, or notifications. It only impacts access to updates, and which add-ons can be installed via the Forms > Add-Ons page.

For the notifications issue, see the following page of the documentation:

3

Yes, it is definitely reverting to the old key , as I am reviewing elements, and the code is the old licence upon reload.

4

That’s strange, the license key setting should never contain an actual license key, it should only ever be populated with a hash.

Try removing the value and saving the settings, then reload the page again. The setting should be empty, so you can add your license. When you save the settings, the value will be hashed, so the value found when the page reloads won’t be your license key.

If the setting didn’t remain empty, that indicates the theme or another plugin is using code to populate it, in which case you might need to run through a conflict test to narrow down which theme or plugin contains the code.

5

That’s seems to have fixed it, but we are still not receiving the admin notification emails?