Incorrect data being merged into email notification

[hmoulis]

We’re using Gravity Forms and Authorize.net to power a sponsorship purchase form for a hospital golf tournament. We’re using a radio button field to display the sponsorship levels, and the value of those levels is passed to a product field to determine how much the sponsor is being charged.

The issue I’m having is that there are 2 items in the radio button list that have the different labels but the same value, and when either of the 2 are selected, only the label for the first of the 2 items gets merged into the email notification. So let’s say this is the setup of 2 items in the radio button field:

Label: Hole in One Sponsor
Value: 2500

Label: Foursome
Value: 2500

If I select “Hole in One Sponsor” I get the text “Hole in One Sponsor” merged into my email notification. If I select “Foursome” I get the text “Hole in One Sponsor” merged into my email notification. Is there a way to fix this? or to make the merge tag in the email more specific? I’m at a loss re: how to fix this without re-engineering the whole form.

[karlpotter (Karl Potter (CosmicGiant))]

This is because you have two choices within one field sharing the same value, all choice values within a field need to be unique otherwise things like this will happen.

You would either need to:

• Replace this field with a product field using the radio button field type so you can set the same prices for multiple choices, but maintain a unique value for each choice
• Add a very small decimal to each value, e.g. 2500.0000001, 2500.0000002 which usually does not affect calculations using those choices and allows the values to be unique but very similar.

[hmoulis]

Thanks for this info, and that definitely makes sense. We’ll try working on those options. Really appreciate the assist!