We’re using Gravity Forms and Authorize.net to power a sponsorship purchase form for a hospital golf tournament. We’re using a radio button field to display the sponsorship levels, and the value of those levels is passed to a product field to determine how much the sponsor is being charged.
The issue I’m having is that there are 2 items in the radio button list that have the different labels but the same value, and when either of the 2 are selected, only the label for the first of the 2 items gets merged into the email notification. So let’s say this is the setup of 2 items in the radio button field:
Label: Hole in One Sponsor
If I select “Hole in One Sponsor” I get the text “Hole in One Sponsor” merged into my email notification. If I select “Foursome” I get the text “Hole in One Sponsor” merged into my email notification. Is there a way to fix this? or to make the merge tag in the email more specific? I’m at a loss re: how to fix this without re-engineering the whole form.