Gravity Forms showing two refunds for Paypal

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1

Hi, I am trying to get into the PP account ASAP to confirm.

Used the refund option via Gravity forms, only selected once. It shows the original transaction ID refunded but also shows a refund for a random transaction ID.

So two match and one doesn’t match a transaction for this purchase

Has anyone experienced this at all? it’s showing as refunded twice under the sales section.

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2

Hi, Thought I’d update.

Firstly good news, Paypal isn’t refunded twice.

What is happening is Paypal has the original incoming transaction with a unique ID, but the refund has a outgoing transaction ID (different)

Gravity forms picks up both of these ID’s and marks them both as refunded but the original transaction ID isn’t reversed.