Hey there,
We’ve recently set up the DropBox addon on our Gravity Forms account and have noticed that not all the file uploads from our test form are appearing in the dropbox folder.
We have tried uploading 4 files from the test form and when they are all small (>10kb each), all 4 appear in the folder. However, when we increase the file sizes, we stop seeing all 4 files appear.
When we tried the test with 500kb files, only 3 of 4 uploaded properly, and when we tried 10MB files only 1 of 4 uploaded. The other files still appeared in the form entries list, but ideally we would prefer that team members don’t have to log into the website to retrieve the uploaded files.
Our client needs the software to be able to handle upwards of 20 files ranging from 1-5MB each per form upload, so I’m hoping someone can give me some guidance on possible solutions.
We’ve submitted a support ticket as well but are hoping that we can find a solution asap. Any assistance would be greatly appreciated.
Thanks in advance,
Danny