I have a multi-page form and on one page of the form I have 5 file upload boxes. We have had lots of submissions and generally speaking, the upload feature works without any issues.
I have also tested the form on Google chrome, microsoft edge and iphone 10 with no issues at all.
However, a handful of visitors (Around 5 separate visitors so far) have reported that after they add files to the 5 upload boxes and then click on next, the form just loads continuously (To me it sounds like its getting stuck uploading the files). I spoke to one such user on the phone today and they said they had waited for over 30 minutes and the form did not progress.
I don’t know if this is due to slow internet and simply that files are struggling to upload, or if there is some sort of intermitent issue at play here.
I do have a few active plugins for gravity forms, as follows -
Gravity PDF, Styles and layouts for gravity forms and grid layout for gravity forms.
Anyway, I wondered if anyone else has seen any similar issues and also if there is anything I can do to help avoid this problem? I am thinking about changing the structure so that users have to upload one file and click on next, then upload the next file and click on next, etc. If I understand correctly how things work, the files would then get uploaded one at a time? Or do they all get uploaded at the end, when the user clicks on submit?