Gravity Form Submission Issue

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1

We need your urgent help fixing a form issue on our WordPress website. Currently, when clicking the submit button on any form, it doesn’t load the next page or show a confirmation message. While troubleshooting and inspecting the page, I found the error below, which appears to be a JavaScript issue.

scripts-theme.min.js…f279dfc6bcec0a654:1 Gravity Forms: Warning. Unsupported submission flow detected for form #33. This is usually caused by a customized form submit button. Please ensure the submit button has an onclick event that calls the window.gform.submission.handleButtonClick() method.

(anonymous)
@
scripts-theme.min.js…f279dfc6bcec0a654:1

trigger
@
jquery.min.js?ver=3.7.1:2

(anonymous)
@
jquery.min.js?ver=3.7.1:2

each
@
jquery.min.js?ver=3.7.1:2

each
@
jquery.min.js?ver=3.7.1:2

trigger
@
jquery.min.js?ver=3.7.1:2

(anonymous)
@
common.js?ver=6.9.4:300

dispatch
@
jquery.min.js?ver=3.7.1:2
Could you please look into this issue? Let me know if you need any more information from my end.

Also, we do have active license on our WordPress. However, our account is not connected with that license

2

Having same issue. Just hangs.

3

Hi there,

Could you please share your website URL so I can test myself to find a solution?

4

Hi there,

Do you experience the same issue when you preview the form on the backend and submit it? If not, then it’s most likely a conflict with another plugin or the theme.

If you’ve not already done it, I will recommend you run a Theme/conflict test to check if this is a conflict-related issue and help narrow it down to the offending plugin.

Best,

5

It ended up being Gravity SMTP Issue for us. Using ElasticEmail as custom SMTP instead of newer way with just the API key.

6

Hey @fsimmons
If this is the issue of SMTP server, you ya try with an extran SMTP service provider. I have tried DigitalAka™ for thier SMTP serive but you can look other options as well. MAybe using an external server will solve your problem.