GA4 not logging payment information

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1

Hi-

I am using the Google Analytics Plugin and hoping to bring in information from a Gravity From. It works great on all of our forms without payment, but when there is a payment option (we have ACH and Stripe), it is not bringing in the information. It says the tags are firing in google tag manager, but the event doesn’t appear in GA4. Any ideas why this is happening? I have tried with both the value set to 0 and total.

2

Hi Nicole. I recommend opening a support ticket for your issue:

https://www.gravityforms.com/open-support-ticket/technical/

Thank you.

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