Form is still going to the confirmation page even though the payment is failed

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Hi Support,

We would really want to avoid the customer to go through the confirmation page un less the paypal payment is successful. How can we fix this?

Example payment status: Payment failed to be captured. Reason: Cannot capture the payment. PayPal Debug ID: a57c308f8d3ef this should not go through the confirmation page or redirect it to a different confirmation message (We already added the new confirmation but we just need to know how to set the conditional to this scenario)

Or atleast how can we handle a conditional confirmation based on the payment status. Kindly provide a specific approach and usecase for this scenario. Please note that we’ve been testing gform_pre_submission gform_after_submission but it doesnt work.

A proper approach for the conditional confirmation may be a workaround but please provide some steps by steps process. We would really appreciate it.

Thanks!

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