I am experiencing an issue with the file uploader field on mobile devices. The ‘Select Files’ button on mobile doesn’t work. All works fine on a computer, but on a mobile device visitors cannot upload images or plans to support their enquiries and the majority of our forms are submitted on mobile devices.
There are a few potential steps you could try:
Enable HTML5 mode: Gravity Forms has an HTML5 mode option that can be enabled to allow for better compatibility with mobile devices. To enable HTML5 mode, go to the Gravity Forms settings page, and under the “Form Settings” tab, check the “Enable HTML5” option.
Use a different browser: Some mobile browsers may have issues with the Gravity Forms file uploader field, so you could try using a different browser to see if that resolves the issue.
Test with different devices: It’s possible that the issue is specific to a certain type of mobile device, so you could try testing the form on different devices to see if the issue persists across all of them or if it’s isolated to a specific device.
The following similar thread could be helpful for you