Export/import function not working

Hi there,

I’m trying to export and import various forms to another site. I’ve tried all options; one form, all forms, external GF plugins (Mailchimp/Salesforce etc.) off… none is working.

The export is working, but when I try to import it back it gives the following error - nothing else. “Forms could not be imported. Please make sure your export file is in the correct format.”. It’s just the json that I just exported elsewhere.

I’ve also tried ‘cleaning’ or ‘fixing’ the json in some online converter, but to no avail.

When I open the json it looks fine at superficial glance.

Any ideas?

Hi Dave. I recommend contacting support for assistance with this issue: