Error code (500) when trying to rename a form

Hello. Newb here. I inherited a website that uses Gravity Forms. I need to duplicate a form, and then change the name. When I try to rename it I get an error.

Just FYI, this does have a license, but it is expired. The current version is: 2.6.3

Any help for this organization would be much appreciated.

Thank you everyone. :slight_smile:

Found a system report (if this helps):

Gravity Forms

Version: 2.6.3 ✘ New version 2.9.2 available.
Upload folder: /home2/affordn2/public_html/TMAA/wp-content/uploads/gravity_forms/
Upload folder permissions: Writable :check_mark:
Output CSS: Yes
Output HTML5: No
No-Conflict Mode: No
Currency: USD
Background updates: Yes
REST API v2: No
Registration: Site not registered ✘

Add-Ons

PayPal Checkout: by Gravity Forms - 2.4 ✘
PayPal Standard: by Gravity Forms - 3.5 :check_mark:

Database

Database Version: 2.6.3 :check_mark: Your database is up-to-date.
ku7v_gf_form_view: :check_mark:
ku7v_gf_form_meta: :check_mark:
ku7v_gf_form: :check_mark:
ku7v_gf_form_revisions: :check_mark:
ku7v_gf_entry: :check_mark:
ku7v_gf_entry_meta: :check_mark:
ku7v_gf_entry_notes: :check_mark:
ku7v_gf_draft_submissions: :check_mark:
ku7v_gf_addon_feed: :check_mark:
ku7v_gf_addon_payment_transaction: :check_mark:
ku7v_gf_addon_payment_callback: :check_mark:

Translations

Site Locale: en_US
User (ID: 2) Locale: en_US
Gravity Forms:

WordPress

Home URL: https://tmaa.us

WordPress Version: 6.7.1 :check_mark:
WordPress Multisite: No
WordPress Memory Limit: 40M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: Yes
WordPress Alternate Cron: No
Background tasks: Yes :check_mark:

Active Theme

Virtue - Premium: by Kadence WP - 4.10.16 :check_mark:

Active Plugins

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team - 5.3.5 :check_mark:
BackUpWordPress: by XIBO Ltd - 3.14 :check_mark:
Classic Editor: by WordPress Contributors - 1.6.7 :check_mark:
Elementor: by Elementor.com - 3.27.0 :check_mark:
Jetpack: by Automattic - 14.2.1 :check_mark:
Master Slider Pro: by averta - 3.5.9 :check_mark:
UpdraftPlus - Backup/Restore: by TeamUpdraft, DavidAnderson - 1.25.1 :check_mark:
WP File Manager: by mndpsingh287 - 8.0.1 :check_mark:
Yoast SEO: by Team Yoast - 24.2 :check_mark:

Web Server

Software: Apache
Port: 443
Document Root: /home2/affordn2/public_html/TMAA

PHP

Version: 8.0.30 :check_mark:
Memory Limit: 512M
Maximum Execution Time: 0
Maximum File Upload Size: 512M
Maximum File Uploads: 20
Maximum Post Size: 516M
Maximum Input Variables: 1000
cURL Enabled: Yes (version 8.7.1)
OpenSSL: OpenSSL 1.1.1w 11 Sep 2023 (269488511)
Mcrypt Enabled: No
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, litespeed, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mysqlnd, odbc, PDO, pgsql, Phar, posix, pspell, SimpleXML, soap, sockets, sodium, sqlite3, tidy, tokenizer, xml, xmlwriter, xsl, zip, mysqli, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, xmlreader, apcu, imagick, SourceGuardian, Zend OPcache

Database Server

Database Management System: MySQL
Version: 5.7.23 :check_mark:
Database Character Set: utf8
Database Collation: utf8_unicode_ci

Date and Time

WordPress (Local) Timezone: UTC-6
MySQL (UTC): 2025-01-20 21:18:44
MySQL (Local): January 20, 2025 at 3:18 pm
PHP (UTC): 2025-01-20 21:18:44
PHP (Local): January 20, 2025 at 3:18 pm

Hi Steven,

You’re using a plugin that is almost 2.7 years old, which may not be compatible with the latest version of PHP, WordPress core, and other third-party plugins.

It’s highly recommended that you update your plugin to the latest version. If you don’t have a license key, you can purchase one from the following URL.

Unfortunately, there isn’t any workaround that will help you without updating to the latest version.