mpanguito
(Mark Panguito)
November 29, 2022, 2:06pm
1
Permission to post, Admin.
Last 11/24/2022, we received an entry with empty fields. We can’t figure out how this happened for all the spam filters and gatchas are active. I dogged in and all I can see is an IP address without scam/spam record. I’m hoping you can help me rectify this problem for we don’t want the same occurrence in the future.
I checked this form and I found one post that is very similar to what we have: Weird empty entries, possible 500 error
I am looking forward to your responses. Thank you
mpanguito
(Mark Panguito)
November 29, 2022, 7:40pm
2
Any admin who can assist me with this?
chrishajer
(Chris (Gravity Forms))
November 30, 2022, 5:50pm
3
Hi Mark, for assistance, please open a support ticket:
https://www.gravityforms.com/open-support-ticket/technical/
Be sure to enable logging first (instructions ) and then test the form. Then, include the system status report with your support ticket:
As of Gravity Forms 2.2, it's possible to see full details on your hosting environment from directly within Gravity Forms. Investigating your environment details is one of the first and most helpful steps when troubleshooting an issue.
Est. reading time: 5 minutes
system
(system)
Closed
December 30, 2022, 5:51pm
4
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